Guarantees

  Mattress / Associated Products (1 year guarantee)

Terms and conditions:
1.       BEDZ 4 ZZZZ LTD will provide a Guarantee, for all following Productss.
·          The Organic Baby Products
·          The Natural Baby Products
·          The Baby Crib Mattress Collection
·          All Electrical moving Products        
·          All Top Of Bed Products
·          All “Bargains”
 
2.      What is covered under this One Year Guarantee?
 
·          This Guarantee covers structural manufacturing defects relating to the spring, foam, latex or interior fillings of the mattress listed under this One Year Guarantee, From the date on the original invoice issued by BEDZ 4 ZZZZ LTD. 
 
·          Customer is required to produce all original sales invoice to prove evidence of the first purchase and all subsequent replacements.
 
3.      Exclusions of this Guarantee.
 
This Guarantee will not cover:
·          Mattress that has been stored/installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products;
·          Mattress that has not been maintained in accordance with the Care instructions stated herein and/or maintenance leaflet that accompanies the product;
·          Normal wear and tear, body impressions, cuts or scratches, abnormal bending, damage caused by impacts or accidents;
·          Bargain items; or
·          Any mattress without the original sales memo.
 
4.      How does BEDZ 4 ZZZZ LTD determine on any claim for this Guarantee?
 
·          BEDZ 4 ZZZZ LTD will examine the structural manufacturing defects of the mattress as alleged by the customer. After examination of the mattress and consultation with the manufacturer (as needed), BEDZ 4 ZZZZ LTD shall determine in its sole discretion whether the mattress falls under this Guarantee. All decisions by BEDZ 4 ZZZZ LTD shall be final.
 
 
5.      How does this guarantee scheme work?
 
Subject to confirmation that this Guarantee shall apply, BEDZ 4 ZZZZ LTD shall in its sole discretion either repair or replace a defective mattress as follows:
 
Within the first 1 Month from the date of the sales Invoice:
·          BEDZ 4 ZZZZ LTD shall either repair or replace it with a new one of the same or similar model. No credit will be given to any service charges. If the model of the mattress the customer first purchased is discontinued, they may choose a new mattress of a different model. If the customer chooses a more expensive mattress, the customer shall pay the difference. If the customer chooses a cheaper mattress, the balance will be forfeited.
·          The guarantee period of the replacement mattress shall be the balance of the 1 year from the date of first purchase.
·          The mattress under guarantee must be returned to BEDZ 4 ZZZZ LTD at the time of exchange or refund.
·          BEDZ 4 ZZZZ LTD will arrange for the collection and/or delivery, services for the mattresses provided that the collection address is the same as the delivery address and the collection service is rendered at the same time as the delivery. Collection and/or delivery charges will be applicable to all locations BEDZ 4 ZZZZ LTD shall impose such rates of charges and conditions of delivery as it deems fit from time to time.
 
Over 1 Month from the date of the sales Invoice
·        BEDZ 4 ZZZZ LTD will offer a rebate amount, which is based on a fixed percentage of the purchase price of the mattress at the first purchase. No credit will be given to any service charges. The customer can only use the rebate amount to purchase another mattress from BEDZ 4 ZZZZ LTD within the specified period. If the customer chooses a more expensive mattress, the customer shall pay the difference. If the customer chooses a cheaper mattress, the balance will be forfeited.
·        The guarantee period of the replacement mattress shall be the balance of the 1 year from the date of the first purchase.
·        The mattress under guarantee must be returned to BEDZ 4 ZZZZ LTD at the time of exchange or refund.
·        The rebate shall be calculated as follows:
 

 

No. of years from the date of
the sales memo
Rate of rebate at the purchase
Price on the first purchased mattress
Ø 1 Month
80%
Ø 1-6 Month
35%
Ø 6 – 12 Month
10%
 
Example:
·        A customer purchased a mattress with this Guarantee at £100 on Aug 1, 2009. If a manufacturing defect is found in Nov 1, 2009 (i.e. 3 Months later), £35 (i.e. £100 x 35%) will be credited to the customer for purchasing a new mattress at BEDZ 4 ZZZZ LTD.
 
·        BEDZ 4 ZZZZ LTD will arrange for the collection and/or delivery, services for the mattresses provided that the collection address is the same as the delivery address and the collection service is rendered at the same time as the delivery. Collection and/or delivery charges will be applicable to all locations BEDZ 4 ZZZZ LTD shall impose such rates of charges and conditions of delivery as it deems fit from time to time.
 
6.      All decisions of BEDZ 4 ZZZZ LTD shall be final.
 
7.      For enquiries, only written correspondence will be entered into, please E-Mail sales@bedz4zzzz.co.uk .

 

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Mattress (5 year guarantee)
Terms and conditions:
8.       BEDZ 4 ZZZZ LTD will provide a Guarantee, for all following mattress Collections.
·          The kidz Traditional Sprung Mattresses
·          The Adult Traditional Sprung Mattresses
·          The Kidz Traditional Pocket Sprung Mattresses
·          The Adult Traditional Pocket Sprung Mattresses
 
 
9.      What is covered under this One Year Guarantee?
 
·          This Guarantee covers structural manufacturing defects relating to the spring, foam, latex or interior fillings of the mattress listed under this Five Year Guarantee, From the date on the original invoice issued by BEDZ 4 ZZZZ LTD. 
 
·          Customer is required to produce all original sales invoice to prove evidence of the first purchase and all subsequent replacements.
 
10.     Exclusions of this Guarantee.
 
This Guarantee will not cover:
·          Mattress that has been stored/installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products;
·          Mattress that has not been maintained in accordance with the Care instructions stated herein and/or maintenance leaflet that accompanies the product;
·          Normal wear and tear, body impressions, cuts or scratches, abnormal bending, damage caused by impacts or accidents;
·          Bargain items; or
·          Any mattress without the original sales memo.
 
11.     How does BEDZ 4 ZZZZ LTD determine on any claim for this Guarantee?
 
·          BEDZ 4 ZZZZ LTD will examine the structural manufacturing defects of the mattress as alleged by the customer. After examination of the mattress and consultation with the manufacturer (as needed), BEDZ 4 ZZZZ LTD shall determine in its sole discretion whether the mattress falls under this Guarantee. All decisions by BEDZ 4 ZZZZ LTD shall be final.
 
 
12.     How does this guarantee scheme work?
 
Subject to confirmation that this Guarantee shall apply, BEDZ 4 ZZZZ LTD shall in its sole discretion either repair or replace a defective mattress as follows:
 
Within the first 1 year from the date of the sales Invoice:
·          BEDZ 4 ZZZZ LTD shall either repair or replace it with a new one of the same or similar model. No credit will be given to any service charges. If the model of the mattress the customer first purchased is discontinued, they may choose a new mattress of a different model. If the customer chooses a more expensive mattress, the customer shall pay the difference. If the customer chooses a cheaper mattress, the balance will be forfeited.
·          The guarantee period of the replacement mattress shall be the balance of the 5 year from the date of first purchase.
·          The mattress under guarantee must be returned to BEDZ 4 ZZZZ LTD at the time of exchange or refund.
·          BEDZ 4 ZZZZ LTD will arrange for the collection and/or delivery, services for the mattresses provided that the collection address is the same as the delivery address and the collection service is rendered at the same time as the delivery. Collection and/or delivery charges will be applicable to all locations BEDZ 4 ZZZZ LTD shall impose such rates of charges and conditions of delivery as it deems fit from time to time.
 
Over 1 Month from the date of the sales Invoice
·        BEDZ 4 ZZZZ LTD will offer a rebate amount, which is based on a fixed percentage of the purchase price of the mattress at the first purchase. No credit will be given to any service charges. The customer can only use the rebate amount to purchase another mattress from BEDZ 4 ZZZZ LTD within the specified period. If the customer chooses a more expensive mattress, the customer shall pay the difference. If the customer chooses a cheaper mattress, the balance will be forfeited.
·        The guarantee period of the replacement mattress shall be the balance of the 5 year from the date of the first purchase.
·        The mattress under guarantee must be returned to BEDZ 4 ZZZZ LTD at the time of exchange or refund.
·        The rebate shall be calculated as follows:
 

 

No. of years from the date of
the sales memo
Rate of rebate at the purchase
Price on the first purchased mattress
Ø 1 Year
80%
Ø 1-3 Years
35%
Ø 3 – 5 Years
10%
 
Example:
·        A customer purchased a mattress with this Guarantee at £100 on Aug 1, 2009. If a manufacturing defect is found in Aug 1, 2011 (i.e. 3 Years later), £35 (i.e. £100 x 35%) will be credited to the customer for purchasing a new mattress at BEDZ 4 ZZZZ LTD.
 
·        BEDZ 4 ZZZZ LTD will arrange for the collection and/or delivery, services for the mattresses provided that the collection address is the same as the delivery address and the collection service is rendered at the same time as the delivery. Collection and/or delivery charges will be applicable to all locations BEDZ 4 ZZZZ LTD shall impose such rates of charges and conditions of delivery as it deems fit from time to time.
 
13.     All decisions of BEDZ 4 ZZZZ LTD shall be final.
 
14.     For enquiries, only written correspondence will be entered into, please E-Mail sales@beds4zzzz.co.uk .
 
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Mattress (10 year guarantee)
Terms and conditions:
15.      BEDZ 4 ZZZZ LTD will provide a Guarantee, for all following mattress Collections.
·          The Kidz Organic Mattress Collection
·          The Adult Organic Mattress Collection
·          The Base and Divan Collection (excluding moving electrical parts)
 
 
16.     What is covered under this One Year Guarantee?
 
·          This Guarantee covers structural manufacturing defects relating to the spring, foam, latex or interior fillings of the mattress listed under this Ten Year Guarantee, From the date on the original invoice issued by BEDZ 4 ZZZZ LTD. 
 
·          Customer is required to produce all original sales invoice to prove evidence of the first purchase and all subsequent replacements.
 
17.     Exclusions of this Guarantee.
 
This Guarantee will not cover:
·          Mattress that has been stored/installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products;
·          Mattress that has not been maintained in accordance with the Care instructions stated herein and/or maintenance leaflet that accompanies the product;
·          Normal wear and tear, body impressions, cuts or scratches, abnormal bending, damage caused by impacts or accidents;
·          Bargain items; or
·          Any mattress without the original sales memo.
 
18.     How does BEDZ 4 ZZZZ LTD determine on any claim for this Guarantee?
 
·          BEDZ 4 ZZZZ LTD will examine the structural manufacturing defects of the mattress as alleged by the customer. After examination of the mattress and consultation with the manufacturer (as needed), BEDZ 4 ZZZZ LTD shall determine in its sole discretion whether the mattress falls under this Guarantee. All decisions by BEDZ 4 ZZZZ LTD shall be final.
 
 
19.     How does this guarantee scheme work?
 
Subject to confirmation that this Guarantee shall apply, BEDZ 4 ZZZZ LTD shall in its sole discretion either repair or replace a defective mattress as follows:
 
Within the first 1 Month from the date of the sales Invoice:
·          BEDZ 4 ZZZZ LTD shall either repair or replace it with a new one of the same or similar model. No credit will be given to any service charges. If the model of the mattress the customer first purchased is discontinued, they may choose a new mattress of a different model. If the customer chooses a more expensive mattress, the customer shall pay the difference. If the customer chooses a cheaper mattress, the balance will be forfeited.
·          The guarantee period of the replacement mattress shall be the balance of the 10 year from the date of first purchase.
·          The mattress under guarantee must be returned to BEDZ 4 ZZZZ LTD at the time of exchange or refund.
·          BEDZ 4 ZZZZ LTD will arrange for the collection and/or delivery, services for the mattresses provided that the collection address is the same as the delivery address and the collection service is rendered at the same time as the delivery. Collection and/or delivery charges will be applicable to all locations BEDZ 4 ZZZZ LTD shall impose such rates of charges and conditions of delivery as it deems fit from time to time.
 
Over 1 Month from the date of the sales Invoice
·        BEDZ 4 ZZZZ LTD will offer a rebate amount, which is based on a fixed percentage of the purchase price of the mattress at the first purchase. No credit will be given to any service charges. The customer can only use the rebate amount to purchase another mattress from BEDZ 4 ZZZZ LTD within the specified period. If the customer chooses a more expensive mattress, the customer shall pay the difference. If the customer chooses a cheaper mattress, the balance will be forfeited.
·        The guarantee period of the replacement mattress shall be the balance of the 10 year from the date of the first purchase.
·        The mattress under guarantee must be returned to BEDZ 4 ZZZZ LTD at the time of exchange or refund.
·        The rebate shall be calculated as follows:
 

 

No. of years from the date of
the sales memo
Rate of rebate at the purchase
Price on the first purchased mattress
Ø 1 Year
80%
Ø 1-6 Years
35%
Ø 6 – 10 Years
10%
 
Example:
·        A customer purchased a mattress with this Guarantee at £100 on Aug 1, 2009. If a manufacturing defect is found in Aug 1, 2012 (i.e. 3 Years later), £35 (i.e. £100 x 35%) will be credited to the customer for purchasing a new mattress at BEDZ 4 ZZZZ LTD.
 
·        BEDZ 4 ZZZZ LTD will arrange for the collection and/or delivery, services for the mattresses provided that the collection address is the same as the delivery address and the collection service is rendered at the same time as the delivery. Collection and/or delivery charges will be applicable to all locations BEDZ 4 ZZZZ LTD shall impose such rates of charges and conditions of delivery as it deems fit from time to time.
 
20.     All decisions of BEDZ 4 ZZZZ LTD shall be final.
 
21.     For enquiries, only written correspondence will be entered into, please E-Mail sales@bedz4zzzz.co.uk .
 
 
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Mattress (25 year guarantee)
Terms and conditions:
22.      BEDZ 4 ZZZZ LTD will provide a Guarantee, for all following mattress Collections.
·          The Jade
·          The Emerald
·          The Lime
 
23.     What is covered under this One Year Guarantee?
 
·          This Guarantee covers structural manufacturing defects relating to the spring, foam, latex or interior fillings of the mattress listed under this Twenty Five Year Guarantee, From the date on the original invoice issued by BEDZ 4 ZZZZ LTD. 
 
·          Customer is required to produce all original sales invoice to prove evidence of the first purchase and all subsequent replacements.
 
24.     Exclusions of this Guarantee.
 
This Guarantee will not cover:
·          Mattress that has been stored/installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products;
·          Mattress that has not been maintained in accordance with the Care instructions stated herein and/or maintenance leaflet that accompanies the product;
·          Normal wear and tear, body impressions, cuts or scratches, abnormal bending, damage caused by impacts or accidents;
·          Bargain items; or
·          Any mattress without the original sales memo.
 
25.     How does BEDZ 4 ZZZZ LTD determine on any claim for this Guarantee?
 
·          BEDZ 4 ZZZZ LTD will examine the structural manufacturing defects of the mattress as alleged by the customer. After examination of the mattress and consultation with the manufacturer (as needed), BEDZ 4 ZZZZ LTD shall determine in its sole discretion whether the mattress falls under this Guarantee. All decisions by BEDZ 4 ZZZZ LTD shall be final.
 
 
26.     How does this guarantee scheme work?
 
Subject to confirmation that this Guarantee shall apply, BEDZ 4 ZZZZ LTD shall in its sole discretion either repair or replace a defective mattress as follows:
 
Within the first 1 Month from the date of the sales Invoice:
·          BEDZ 4 ZZZZ LTD shall either repair or replace it with a new one of the same or similar model. No credit will be given to any service charges. If the model of the mattress the customer first purchased is discontinued, they may choose a new mattress of a different model. If the customer chooses a more expensive mattress, the customer shall pay the difference. If the customer chooses a cheaper mattress, the balance will be forfeited.
·          The guarantee period of the replacement mattress shall be the balance of the 25 year from the date of first purchase.
·          The mattress under guarantee must be returned to BEDZ 4 ZZZZ LTD at the time of exchange or refund.
·          BEDZ 4 ZZZZ LTD will arrange for the collection and/or delivery, services for the mattresses provided that the collection address is the same as the delivery address and the collection service is rendered at the same time as the delivery. Collection and/or delivery charges will be applicable to all locations BEDZ 4 ZZZZ LTD shall impose such rates of charges and conditions of delivery as it deems fit from time to time.
 
Over 1 Month from the date of the sales Invoice
·        BEDZ 4 ZZZZ LTD will offer a rebate amount, which is based on a fixed percentage of the purchase price of the mattress at the first purchase. No credit will be given to any service charges. The customer can only use the rebate amount to purchase another mattress from BEDZ 4 ZZZZ LTD within the specified period. If the customer chooses a more expensive mattress, the customer shall pay the difference. If the customer chooses a cheaper mattress, the balance will be forfeited.
·        The guarantee period of the replacement mattress shall be the balance of the 1 year from the date of the first purchase.
·        The mattress under guarantee must be returned to BEDZ 4 ZZZZ LTD at the time of exchange or refund.
·        The rebate shall be calculated as follows:
 

 

No. of years from the date of
the sales memo
Rate of rebate at the purchase
Price on the first purchased mattress
Ø 1 year
80%
Ø 1-5 Years
50%
Ø 5 – 15 Years
35%
Ø 15 – 25 Years
15%
 
Example:
·        A customer purchased a mattress with this Guarantee at £1000 on Aug 1, 2009. If a manufacturing defect is found in Aug 1, 2015 (i.e. 6 years later), £350 (i.e. £1000 x 35%) will be credited to the customer for purchasing a new mattress at BEDZ 4 ZZZZ LTD.
 
·        BEDZ 4 ZZZZ LTD will arrange for the collection and/or delivery, services for the mattresses provided that the collection address is the same as the delivery address and the collection service is rendered at the same time as the delivery. Collection and/or delivery charges will be applicable to all locations BEDZ 4 ZZZZ LTD shall impose such rates of charges and conditions of delivery as it deems fit from time to time.
 
27.     All decisions of BEDZ 4 ZZZZ LTD shall be final.
 
28.     For enquiries, only written correspondence will be entered into, please E-Mail sales@bedz4zzzz.co.uk .
 
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Care Conditions

Care Instructions:
 
1.   Turn over the mattress every two weeks in the first three months and turn it over every two to three months afterwards. This action can ensure even wear and prolong the life of the mattress by equalizing the impression left by your body. Body impressions are not regarded as manufacturing defects since they are normal characteristics appeared as all of our mattress collections some more than others, conform to your body contours after a certain period of time.
 
2.   The only recommended cleaning method is to vacuum the mattress to remove dust and mites. Mites will not live inside our mattresses they will live off your dead skin which everybody sheds in the normal way.
 
3.    If anything spills and stains the mattress, use a mixture of mild soap with cold water or upholstery cleaner to clean the mattress. Apply water sparingly. Be sure not to soak the mattress with water or any other fluid. As this could have a negative effect on the guarantee.
 
4.   Avoid all chemicals as these can seriously damage the mattress and could have a negative effect on health, &/or the guarantee.
 
5.   An excellent way to protect a mattress is to complement it with a mattress pad. A mattress pad prolongs the life of a mattress, makes it more hygienic and also makes the bed easier to make.
 
6.   Don’t bend the mattress. This could cause damage to the interior springs and materials. If you must get the mattress through a tight doorway, flex it gently. When carrying the mattress, carry it on its side. This is the easiest way to handle the mattress and will help avoiding damage.
 
7.   Never use the handle on the sides of the mattress to carry the mattress only use the handles when you turn the mattress.
8. Periodiclly tighten any bolts that may have come loose on the base / Headboard. This wil not only insure your Base / Headboard will have a longer lease of life, but it could affect your Guarantee
9. Pillows and mattress toppers will need to be "Plumped" to keep them fresh and soft, washing can help this, and you should always follow the care / washing instructions on your product